The Information and Communication Technology Unit (ICT) operates as the centre of expertise and support for the development of existing and new ICT systems and ICT components of Frontex entities including Task Forces. It ensures that corporate ICT systems are designed, developed and maintained with efficiency and consistency according to Frontex strategic priorities. The Unit plays a crucial role in designing IT systems and services ensuring their implementation and compliance with Frontex ICT strategy going beyond the day-today needs of the Agency. The scope of the Unit responsibilities is intertwined with operational priorities adopted under the European Integrated Border Management strategy. While ICT projects are developed internally by business entities where ICT business partners are deployed, the Unit centralises the management and development of all ICT capacities of the Agency to ensure the alignment of projects to strategic policies, guidelines and principles as highlighted by the ICT strategy
The Unit is responsible for the development, maintenance and support of the Agency’s ICT infrastructure, as well as the IT services and products. The ICT Unit provides and organises the first, second and third lines of support to all Frontex ICT systems, monitors them and seeks to improve the quality, reliability and efficiency of the service delivered. Furthermore, it manages ICT-related contracts for the purpose of maximising financial and operational performance and minimising risk. Finally, it ensures a high availability of the ICT services and applications in line with the business needs
It is responsible for maintaining a high level of security throughout all the Agency’s ICT systems, for monitoring them and constantly improving security solutions as new threats appear.
a) ensuring the smooth operations of the IT services and applications with as few disruptions as possible to the user;
b) designing, drafting, planning, organising and ensuring a strict implementation of Frontex ICT strategy;
c) acquiring, maintaining, implementing and supporting IT solutions and technology infrastructure;
d) procuring ICT resources;
e) managing the capacity of IT resources;
f) participation in accreditation of IT Systems;
g) delivering and supporting services from external software suppliers;
h) managing the user support services, resolving incidents and problems;
i) ensuring the reliability and continuity of services of the ICT infrastructure and IT solutions;
j) monitoring and evaluating the ICT infrastructure and its performance in compliance with external requirements;
k) regularly assessing the security protections of the IT infrastructure and solutions and improving them in line with the constant technical improvements of the products;
l) aligning constantly the IT solutions replicated in the Disaster Recovery Site with their instance running in the operational site;
m) following innovations related to IT, evaluating new solutions and implementing them in the Agency.