Facilities Services Officer

Location:
Spain
Industry Sector:
International Public Sector
Type of contract:
Temporary
Salary:
Competitive

Facilities Services Officer

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Date of Publication: 08/10/2018

Deadline for applications: 05/11/2018 11:59 a.m. (GMT+2)

Type of Contract: Temporary Agent

Grade/Function Group: AD 5

Contract Duration: 5 years with possibility of renewal

1. GSA AND THE GALILEO SECURITY MONITORING CENTRE

The European GNSS Agency (GSA) is responsible for the operations and service provision for the European Global Navigation Satellite Systems (GNSS) EGNOS and Galileo. By developing a new generation of GNSS, Europe is laying the foundation for new high-technology industry development, leading to job creation and economic growth. These European flagship space programmes, which embody what can be achieved when Europe works together, are already bringing real benefits to people and business in Europe and around the world.

GALILEO

Galileo is Europe’s Global Satellite Navigation System, providing improved positioning and timing information with significant positive implications for many European services and users. The Galileo system, once fully operational, will offer four high-performance services worldwide:

  • Open Service (OS): Galileo open and free of charge service set up for positioning and timing services
  • Commercial Service (CS): A service complementing the OS by providing an additional navigation signal and added-value services in a different frequency band
  • Public Regulated Service (PRS): Service restricted to government-authorised users, for sensitive applications that require a high level of service continuity
  • Search and Rescue Service (SAR): Europe’s contribution to COSPAS-SARSAT, an international satellite based search and rescue distress alert detection system

Galileo Security Monitoring Centre (GSMC)

The GSMC is an operational centre of the GSA. It contributes to the fulfilment of the GSA mission by ensuring that sensitive information relating to the use of Public Regulated Services (PRS) is suitably managed and protected and not exposed to Galileo Control Centres. The GSMC will also allow the GSA to continuously monitor the security-related status and performance of the elements of EGNOS and Galileo and of the operation of the PRS.

The GSMC is an integral part of the Galileo infrastructure. It undertakes the following tasks:

  • Galileo security and system status monitoring: monitoring and taking action regarding security threats, security alerts and operational status regarding systems components
  • Management of PRS access: the GSMC shall be an interface with governmental entities (through computerised ‘Point of Contact Platforms’: POCPs) for request of cryptographic keys and with Galileo core components to manage the content of security messages broadcast by Galileo satellites
  • Support to the European External Action Service (EEAS) in the field of the Implementation of Council Decision 496: support in an event of threat to the security of the European Union or of a Member State arising from the deployment, operation or use of the European Global Navigation Satellite System
  • Provide PRS and Galileo security expertise and analyses on request

The GSMC is currently composed of three teams working under the leadership of the Head of GSMC:

  • The operational team whose primary missions are to perform continuous 24/7 security monitoring operations and to provide PRS access, next to contributing to other GSMC missions
  • The engineering team in charge of preparing, developing, and validating the infrastructure and operational activities that are necessary to deploy the GSMC future evolutions
  • The technical team whose primary tasks are the technical operations support (site hosting and ICT means necessary for the core missions of the GSMC) and the local security operations support (EU classified information present on the GSMC site and its assets), in coordination with the GSA Security Department

Location: GSMC building facilities and Galileo related information technology equipment are located on two sites:

GSMC Master site: located in Saint-Germain-en-Laye, France. The GSMC has a dedicated building and area. The site itself is situated within the military base of “Camps des Loges”. The GSMC FR is the main site of the GSMC Operations.

GSMC Backup Site: This new site is based at INTA, La Maranõsa campus, 25 km Southeast from Madrid, Spain, near the town of San Martín de la Vega, following Commission Implementing Decision (EU) 2018/115 and is expected to be able to operate as a back-up centre for the main site by the end of March 2019.

2. TASKS AND RESPONSIBILITIES

The Facilities Services Officer will be responsible for the provision of building facilities services in support to GSMC personnel, operational IT systems and missions. He/she will ensure the required quality and availability of services mostly by managing contractors under his/her responsibility and interfacing with the owners of the building infrastructure.

His/her contribution will include the following non-exhaustive list of tasks:

1. Contract management of GSA contractual suppliers or other stakeholders delivering services to the GSMC to ensure the execution and expected outcomes

  • Specify requirements of framework contracts
  • Manage on a day to day basis contracts, work orders and operational relationships with the services providers as well as with the hosting entities (e.g. INTA in Spain, French Ministry of Defence in France)
  • Monitor the quality and performance of the Facility management contractor (e.g. evaluating the monthly reports and associated KPIs, assuring SLAs are met)
  • Forecast budget needs requests and manage actual usage
  • Contribute to the coordination with other activities of GSA staff and suppliers

2. Interface with relevant governmental authorities:

  • Act as interface with the owners of the infrastructure and local entities having impact on facilities management
  • Prepare for formal contractual reviews with these authorities and contribute to the negotiation of hosting services agreements

3. Implement Safety/Security/Quality processes and procedures in his/her area of responsibility

4. Engineering contributions:

  • Develop personal expertise in the building systems to supervise contractors or occasionally monitor or operate such systems
  • Contribute to inventory management of the GSA for such assets
  • Ensure the preparation and implementation of appropriate maintenance plans
  • Ensure the maintenance and development of the systems documentation and configuration
  • Contribute to the requirements for the continuous development and improvement of the building infrastructure and services in support to the staff
  • Ensure logistical support

5. Personal certifications: he/she may be required to follow training courses and obtain relevant certifications in order to perform his/her duties (e.g. electrical systems operations)

6. Participate to the ‘on-call’ roster and continuity plans procedures preparation and execution:

  • He/she may be called for the execution of on-call procedures outside normal working hours and to follow relevant training
  • When planned, he/she shall be able to come back to the GSMC within a defined timeline
  • Prepare plans and procedures and deliver training in relation to his/her responsibilities

7. Perform other relevant duties as required, such as acting as backup for other staff, particularly in technical or security areas

His/her responsibilities will initially be focused on the site of assignment. The officer may be subsequently requested to contribute to similar activities across the GSMC Master/Backup site and over time to take charge of facilities services management of another or for multiple GSMC sites.

Language: the main working language is English. A significant part of the tasks and responsibilities need to be conducted using the language of the hosting Member State.

Location: GSMC-Backup site in Spain with frequent missions and possible detachment or permanent relocation to the GSMC Master site in France or other GSMC site(s). Occasional missions to the GSA Headquarters in Prague (Czech Republic), to Brussels (Belgium) and to the European Space Agency and its suppliers’ premises are foreseen for this post.

3. PROFESSIONAL QUALIFICATIONS AND OTHER REQUIREMENTS

A. ELIGIBILITY CRITERIA

The selection procedure is open to applicants who satisfy the following eligibility criteria, on the closing date for application:

  1.  A level of education which corresponds to completed university studies of at least three years attested by a diploma
  2. Be a national of a Member State of the European Union
  3. Be entitled to his or her full rights as citizen
  4. Have fulfilled any obligations imposed by the applicable laws concerning military service
  5. Meet the character requirements for the duties involved
  6. Have a thorough knowledge of one of the languages of the European Union and a satisfactory knowledge of another language of the European Union to the extent necessary for the performance of his/her duties
  7. Be physically fit to perform the duties linked to the post

B. SELECTION CRITERIA

All eligible applications, according to the afore-mentioned criteria (part A), will be assessed against the requirements listed below.

The Selection Board responsible for this selection will determine the criteria to be assessed in the various phases of the selection procedure (assessment of the application forms, interview and written test) prior to being granted access to the names of the applicants. At least all essential criteria will be assessed during the applications evaluation phase.

Non-compliance with at least one of the Essential requirements may result in the exclusion of the candidate from the selection process. Advantageous requirements constitute additional assets and will not result in exclusion, if not fulfilled. When filling the application form, candidates are expected to include elements that demonstrate that their profile matches the requirements below.

Essential requirements

  1. Experience in procurement and/or contractors management, preferably in relation to building facilities management
  2. Knowledge (by training or experience) of building facilities systems (e.g. heating, cooling and ventilation systems, electricity systems, fire systems, water systems, lighting, centralised building management systems)
  3. Excellent command of both written and spoken English
  4. Excellent command of both written and spoken Spanish

Advantageous requirements

  1. Higher education or university degree in a relevant field (e.g. Engineering, Construction, Physics, Exact sciences, etc.)
  2. Experience in working in a 24/7 running environment and/or in security management (e.g. datacentre, access control systems/security systems)
  3. Professional certifications in relation to building systems (electricity, cooling), safety or quality
  4. Excellent command of both written and spoken French

Behavioural competencies

  1. Motivation
  2. Excellent communication skills
  3. Working with others
  4. Service mind-set, collaborative and result-oriented approach
  5. Ability to manage stress, to prioritise and to take appropriate and timely decisions
In your application, please specify that you found out about this opportunity on GCFjobs.com
Veuillez indiquer dans votre candidature que vous avez consulté cette offre sur le site web GCFjobs.com

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European Global Navigation Satellite Systems Agency (GNSS /GSA)

The GSA’s mission is to support European Union objectives and achieve the highest return on European GNSS investment, in terms of benefits to users and economic growth and competitiveness, by:
- Designing and enabling services that fully respond to user needs, while continuously improving the European GNSS services and Infrastructure;
- Managing the provision of quality services that ensure user satisfaction in the most cost-efficient manner;

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