Community Engagement Associate

Erbil, Iraq
Industry Sector:
International Public Sector
Type of contract:

Community Engagement Associate

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Application closing date: 20 March 2019 

Background Information – Amman

The UNOPS Hub in Amman implements projects in Jordan, Lebanon, Iraq, Syria, Turkey, and Yemen, in partnership with bilateral donors, national governments, and other UN agencies. With an established presence across the region, the office runs operations including large-scale procurement, project development, and technical management, and provides financial, human resources, and infrastructure-related services. The functional objective of UNOPS Hub in Amman is to deliver its projects in an efficient and effective manner and in line with the principles, rules and regulations of UNOPS, in order to support the response to the current needs and national priorities in the region.

The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

UNOPS is committed to achieving a fully diverse workforce.

Background Information – Job-specific

The Iraq IIC was launched in 2015 following an inter-agency assessment into the information and communication needs of displaced populations in Iraq. Responding to one of the most complex humanitarian crises in the world, the Humanitarian Country Team agreed to the establishment of an inter-agency accountability mechanism that allows affected populations to directly influence the evolution of humanitarian response in Iraq.

The Iraq IIC is implemented by UNOPS and is funded by a range of partners. Since its launch, the Iraq IIC has handled more than 170,000 calls, giving information to more than 1 milliion individuals. The Iraq IIC’s primary objective is to promote two-way communication between affected populations to:

Empower communities through the provision of accessible and timely information on how to access humanitarian services and resources required to improve their situation; Help ensure efficient and effective coordination of humanitarian actors operating in Iraq by collecting and circulating information about the urgent needs and priorities of affected populations, as well as the information gaps between them and delivering actors; Support an environment of transparency and accountability by establishing an easy-to-access and safe mechanism through which critical feedback and complaints can be submitted and referred to humanitarian actors to influence humanitarian programming and shape advocacy. Purpose and Scope of Assignment

UNOPS is seeking Community Engagement Associate (CEA) to strengthen field-level outreach to both affected populations and humanitarian partners. The CEA will conduct community and partner outreach across Iraq through activities such as focus group discussions and trainings. Outreach activities will include a special focus on communicating with vulnerable members of society, including women, children, the disabled and the elderly. This will lead to increased awareness of the call centre among beneficiaries, greater community feedback on the effectiveness of call centre’s operations, and greater partner feedback on their ability to follow up on feedback and referrals.

The incumbent will report to the Communications and Reporting Officer, who reports to the Project Manager. This position is complementary to the role of Community Engagement Assistance, based in Baghdad, covering the centre and southern Governorates of Iraq, in order to contribute to the overall project objectives.

Functional Responsibilities

Under the overall guidance and supervision of the Project Manager, the CEA will be responsible for the following tasks:

  • Contribute to the development of information, education and communication materials, messages and activities in collaboration with the IIC communications team, ensuring they are suitable and appropriate for the community and target audiences and are tested before dissemination;
  • In collaboration with the ICC communications team, assist in the development and implementation of an outreach strategy and plan that also targets the most vulnerable members of society;
  • Develop and implement community mobilization and information dissemination strategies with the IIC communications team: conducting group discussion sessions on the call centre; and information dissemination sessions in the community to promote and encourage access to the call centre and the services of its partners;
  • Engage community members and influencers through ongoing dialogues and discussions to take action to document serious protection concerns and share feedback on services;
  • Implement field-level training briefings on the call centre to humanitarian actors
  • Support the Information Management, IIC communications team and Project Manager in their engagement with donors and partners to share evidenced-based data on needs and caller perception of accessibility to and relevance of services to which the IIC refers callers,
  • Strengthen the IIC’s ability to promote and enhance Accountability to Affected Populations through the provision of timely, accurate, and relevant information sharing, and in particular through the documentation of impact.


The Community Engagement Associate will, as part of their daily activity, design and implement a field-level outreach strategy to enhance the call centre’s engagement with affected populations, humanitarian field actors and partners. Deliverables include, but are not limited to:

  • At least three (3) field visits per month, including camp locations and non-camp urban or informal settlement locations in Iraq: assess awareness gaps; conduct focus group discussion; deliver trainings and briefings; engage with vulnerable members of society; disseminate relevant outreach and IEC materials; represent the call centre at field-level cluster meetings; track rumors, correct misinformation.
  • The Community Engagement Associate will submit mission reports for each mission, including recommendations. Findings from these reports will feed into evidenced-based data reports on needs shared at an ICCG level.
  • At least two (2) meetings per month with key partners to conduct awareness raising sessions, identify needs, and share trend analysis. During these meetings, the Community Engagement Associate will request updates to the call centre service directory by sharing and returning a template designated by the Information Management team.
  • Four (4) presentations per year on activities and findings during community engagement activities, consolidated with inputs from the Community Engagement Assistant, to be shared with the Information Management team and Project
  • Manager for quarterly board and/or donor meetings.

Other duties as required:

  • Performing inventory and placing orders for visibility materials, as well as arranging delivery to partners who request them,
  • Actively engage with partners to coordinate field visits, as these are contingent upon partner resources and presence in the field environment,
  • Document issues raised by partners and the affected population to share with management for regular impact analysis,
  • Suggest to also include something on lessons learned from CE activities and reflect them in the highlight reports prepared by the PM
  • Communicate with partners to update the IIC’s directory for humanitarian services.

Impact of results

The outcomes of the role impacts UNOPS Iraq IIC project. The work of the Community Engagement Associate contributes to achievement of UNOPS mission and vision:

  • To expand the capacity of the United Nations system and its partners to implement peace building, humanitarian and development operations that matter for people in need.
  • To satisfy UNOPS partners with management services that meet world-class standards of quality, speed and cost-effectiveness.

In particular, the results of the Community Engagement Associate contribute to the following strategic goals:

  • Enhanced accountability and transparency, through the delivery of services that meet or exceed expectations
  • Enhanced UNOPS operational capacity through improved process efficiency and effectiveness of UNOPS practices

Monitoring and Progress Controls

  • Assessment of task completion
  • Successfully meeting deadlines

Education/Experience/Language requirements

Bachelor degree in International Affairs, Business Administration, Management, Social Sciences, Economics, Political/Security/Development Studies, or other relevant discipline, with 3 years of relevant working experience. Or, Seven (7) years of relevant experience with secondary education.

Required experience:

  • Proven experience in community engagement, including conducting focus group discussions.
  • Proven experience in report writing, in particular for emergency humanitarian contexts.
  • Strong oral communication skills, with fluency in English, Arabic and Kurdish is required.
  • At ease making public presentations and liaising with external stakeholders
  • Strong experience in usage of Microsoft Office software package (MS Word and rudimentary Excel)
  • Knowledge of Accountability to Affected Populations, and Communicating with Communities

Desired experience:

  • Knowledge of current political, economic, and social fabric of Iraq
  • Working knowledge of communicating with disaster affected populations and protection issues.
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