Organizational Unit: Operational Hub/Operations Centre
Supervisor/ Grade: Operational Hub Director/Operations Centre Director
The Head of Programme reports directly to the Operational Hub Director/Operations Centre Director who provides direction and general supervision. The Head of Programme is responsible for programme development planning and preparation and for managing all stages of programming to achieve results in the area/s of responsibility. The role contributes, as part of the Operational Hub team, to the development and implementation of strategies to enhance the competencies and position of UNOPS in sustainable project management and services to partners, stakeholders and UN system partners.
Functions / Key Results Expected
- Programme governance, implementation and monitoring
- Programme development and planning
- Manage programme resources
- Partnership networking and advocacy
- Knowledge management and innovation
1. Programme governance, implementation and monitoring
- Accept responsibility for project portfolio oversight as delegated by the Operational Hub/Operations Centre Director, and through the role of Project Executive on Project Boards.
- Establish and execute the programme implementation plans in collaboration with the team and partners, including setting objectives, performance measurements, standards and results expected to ensure timely and client oriented services.
- Monitor and supervise the timely and cost-effective implementation of the programme according to UNOPS goals and partner expectations, approved budget and full cost recovery.
- Supervise the Programme Management Office (PMO) to ensure that project management policies, processes and methods are followed and practiced according to the organization’s standards, best project management practices are promoted, and overall assurance of projects is provided.
- Mentor and assist Project Managers in planning, execution and delivery of allocated projects, ensuring incorporation of best practice project management processes.
- Facilitate timely and accurate project tracking, analysis of outputs, and reporting.
- Develop and implement the programme governance framework.
2. Manage programme resources
- Plan and propose to the Operational Hub Director/Operations Centre Director, required programme resources (human and financial).
- Submit revenue and expenditure forecasts based on UNOPS and Operational Hub/Operations Centre financial goals.
- Determine pricing strategies based on UNOPS pricing policy and models to ensure an appropriate balance between revenue and development capacity within UN mandate and spirit.
- Manage programme resources in accordance with UNOPS standards of ethics, integrity and accountability framework and financial sustainability.
- Plan, recruit, manage and develop programme personnel/technical experts with the skills and competencies needed to ensure optimum performance and encouraging the formation of diverse teams in term of gender and geography.
- Promote teamwork, collaboration and diversity by providing the programme team with clear direction, objectives and guidance to enable them to perform their duties responsibly, effectively and efficiently.
- Foster a positive work environment, respectful of both men and women, and ensure that the highest standards of conduct are observed.
- Plan, conduct and/or respond to UNOPS performance evaluation reviews and surveys.
3. Partnership, networking and advocacy
- Build and strengthen strategic partnerships through active networking, advocacy and effective communication of UNOPS competencies in project service delivery and management.
- Support the business development function by identifying and developing new business and partnership/customer opportunities.
- Collaborate with the Business Development Manager to prepare proposals and partnerships engagement.
- Contribute to current and future growth plans for the Operational Hub/Operations Centre, ensuring alignment with the UNOP Strategic Plan.
- Support Communication Specialists to develop communication strategies to maximise communication impact and outreach and build awareness of UNOPS goals and competencies to reinforce UNOPS competitive edge as a provider of sustainable projects results.
- At the request of the Operational Hub Director/Operations Centre Director pparticipate and/or represent the Operational Hub/Operations Centre in inter-agency discussions and planning to ensure UNOPS position, interests and priorities are fully considered.
4. Knowledge management and innovation
- Keep abreast of and incorporate best practices, approaches and technology to enhance the programme delivery and results.
- Institutionalise and share best practices and lessons learned for corporate development planning and knowledge building.
- Recommend policy changes to align operations with changing environment if need occur.
- Lead the planning, implementation and organization of strategic capacity building of personnel, clients and stakeholders within the programme.
A Master’s degree in project management, public administration, social science, engineering or other relevant related field is required. A combination of Bachelor’s degree with an additional 2 years of relevant work experience may be accepted in lieu of the education requirements outlined above.
PRINCE2® Foundation/Practitioner an asset, but required completion within first 6 months of onboarding. Programme/Project Management Professional (MSP® or PMI-PgMP/PMI-PMP) an asset.
A minimum of 10 years of experience managing projects which combines strategic and managerial leadership in social development, business development, executive management and/or programme management planning and operations in a large international and/or corporate organization. Some experience in UN system organizations preferably in a developing country is an asset.
Full working knowledge of English/French/Spanish/Arabic is essential. Knowledge of another official UNOPS language is an asset.