International Expert in Water Utilities Management


Financed by the Government of Switzerland and implemented by the United Nations Development Programme (UNDP), the Municipal Environmental and Economic Governance (MEG) Project is a 12-year intervention in the domain of local governance in Bosnia and Herzegovina. The Project’s overall goal is defined as follows: Local governments, assigned with appropriate competences and finances, have improved their democratic governance, apply sound public policy and performance management systems, and provide public services in an inclusive, effective and efficient manner, particularly those related to economic and environmental sectors. The expected concrete improvements the Project will contribute to are clustered in three outcomes, as follows:

Outcome 1: Supported local governments apply effective development management systems characterized by stronger oversight of the legislative and greater accountability towards the citizens. Outcome 2: Citizens and businesses in target localities benefit from good quality services provided by LGs in the economic and environmental sectors. Outcome 3: Improved regulatory framework at higher and local government levels and pro-active. The Project’s territorial focus is on the North-West part of the country (including Una-Sana Canton and Prijedor region) and the North-East region (the wider Doboj-Tuzla area), covering 18 partner local governments: Bihac, Bosanska Krupa, Cazin, Doboj, Gracanica, Gradacac, Gradiška, Kalesija, Kostajnica, Kozarska Dubica, Prijedor, Prnjavor, Sanski Most, Tešanj, Teslic, Tuzla, Velika Kladuša and Žepce.

The Project is implemented in partnership with the Ministry of Foreign Trade and Economic Relations of Bosnia and Herzegovina, the Ministry of Development, Entrepreneurship and Crafts of the Federation of Bosnia and Herzegovina (FBiH), the FBiH Ministry of Agriculture, Water Management and Forestry, the Ministry for Administration and Local Self-Government of Republika Srpska (RS), the RS Ministry of Agriculture, Forestry and Water Management and both entity Associations of Municipalities and Cities (AMCs).

The purpose of the consultancy is to share international best experiences in the area of managing water utilities during the MEG Project Conference. In this regard, an International Expert in Water Utilities Management (hereinafter – the Consultant) will be engaged.

The main objective of this consultancy is to prepare and deliver three presentations related to the issues, adequate solutions and best practices in water utilities’ asset management, staff optimization and tariff setting procedures. The presentations will be given as part of a 2-day MEG Project Conference, tentatively scheduled for the second half of September or first half of October 2019, in Sarajevo.

Duties and Responsibilities

During the three years of MEG project implementation, it was noticed that the water utilities in BiH on average have low performance in the following areas:

  • Assets management, underlining regular maintenance and replacements needed for the network infrastructure – one of the main issues is that the assets are not recorded in fixed assets books which prevents depreciation calculation and its inclusion into the water tariff structure, resulting with lack of funds for investment maintenance.
  • Human resources management – characterized with high political pressure for unnecessary employments in all public institutions, including public water utilities. Too often additional burden in employment is not needed within the organizational structure and does not match actual needs for a water utility to function efficiently. Result is overemployment, sometimes quite heavy, but still lacking key expertise such as NRW management, zone mapping, etc.
  • Tariff setting process – conveniently highly politically driven and without real intention to cover all related water service provision, resulting with low tariffs kept and insufficient level of income to enable financial sustainability of water services provision.
  • In order to raise awareness of the problem as well as encourage broader discussion on the subject with aim of stimulating change of the current situation, this consultancy will provide expert support to ensure that the issue has been correctly presented to relevant stakeholders and that the best messages on needed reforms in BiH has been transferred, in order to potentially replicate international best practices in the areas of assets management and staff optimization in water utilities, and tariff setting procedures, among others. To that end the consultant will perform the following tasks:

Task 1 – Preparing for and delivering presentations during the MEG Conference

In agreement with the Project and based on the best experiences from Switzerland and eventually other countries that are comparable to BiH’s complex administrative structure and/or similar transitional experience from planned to market economy, the Consultant will prepare and deliver the following three (3) topics for the MEG project Conference presentation:

  • Ownership of communal infrastructure and asset management, its registration in fixed assets books, i.e. – which concrete records/books should be maintained if the owner is local government (LG) or their water utility company (WUC); accuracy of asset inventory books; options for registration of existing infrastructure assets that are in the use and steps to follow to register such communal infrastructure assets; calculation of full depreciation costs and their inclusion into the tariff; expenditure of funds collected on the basis of calculated real and full depreciation (accounting procedures, separation of costs and revenues referring to the investment maintenance and similar); roles and responsibilities of key actors (LGs and WUCs).
  • Efficiency and service quality improvements of WUCs organizational structure and number of employees in WUCs (water supply and wastewater management companies) – dealing with the overstaffing; employment standards; methods and procedures for new employment (eliminating potential political interference); use of IT tools for optimizing work labor; economy of scale and options for cooperation of water utilities and/or regionalization; effective outsd will be ourcing and public-private partnerships.
  • Procedure for determining tariffs for water supply services, waste water treatment management and treatment services – key actors and their responsibilities in water tariff setting procedures; eligibility of costs that are covered by tariffs (i.e. are capital investment costs fully covered by the tariff or can they partly be covered by LG budget?); what is the financial flow of the investment maintenance costs recovery and other financial inflows, taxes, consents; volumetric pricing and fixed O&M costs (fixed part vs. variable volumetric part of tariffs); public and private service providers and the way of contracting providers by the local communities; customer service contracts and non-payment measures.

Each of the three presentations should be prepared using PowerPoint or Prezi, and draft presentations shall be delivered at least 10 days before the Day 1 of the MEG Conference, which will be commented and/or approved by the MEG project management.

Actual three oral presentations on the Day 2 of the MEG conference should last maximum 20 minutes each, followed with about 40-50 minutes of panel discussion that will besides the consultant include other representative participants from BiH water sector, and will be moderated by conference moderators with sufficient expertise in the discussed areas.

It is envisaged that this task will be delivered during the period of September – mid-October 2019 and the level of effort will not exceed total of 6 expert days, from which 2 days will be spent at the MEG project Conference event in Sarajevo, Bosnia and Herzegovina.

Required Skills and Experience

Academic Qualifications/Education:

University degree in engineering or business and administration.


  • At least 15 years of relevant experience in the field of water utilities management;
  • Proven experience in capacity building and technical assistance projects in the water supply and wastewater sector, with a particular focus on water utilities’ management;
  • Experience in provision of technical assistance to public institutions in the area of water utilities management;
  • Proven training and group facilitation skills;
  • Excellent communication skills.

Languages Requirements:

Excellent writing and oral communication skills in in the official languages in English.

Application closing date: 22 July 2019

Climate Change Policy Specialist (CCCA 3) – Phnom-Penh

Application closing date: 9 July 2019


The Cambodia Climate Change Alliance (CCCA) is a joint initiative of the Royal Government of Cambodia and development partners to address climate change in Cambodia. It provides a unified engagement point to pool resources for the mainstreaming of climate change in national and sub-national policies and programmes.

The CCCA has been active since 2010, with significant results including the development of the Cambodia Climate Change Strategic Plan 2014-23 (CCCSP) and corresponding strategic plans and actions plans in fourteen priority ministries and agencies, the successful operation of a grant facility (42 Government and NGO projects supported in key areas of the climate change response), and increased visibility and understanding of climate change, both within Government and in society at large.

The new phase of the Cambodia Climate Change Alliance programme (2019-2024) builds on these initial achievements and aims to support the scaling-up of the climate change response at national level and in priority sectors by focusing on three main drivers of change:

Ensuring that locally relevant, reliable information on climate change is generated and available to key stakeholders; Developing and implementing tools for the effective mainstreaming of climate change in the policies, programmes and budgets of priority sectors (rural development, public works and transport, education, energy and environment); Strengthening capacities for the mobilization, coordination and tracking of public and private climate change finance. The CCCA is closely aligned with the national institutions in charge of climate change. It is implemented by the National Council for Sustainable Development (NCSD), an inter-ministerial body bringing together the representatives of thirty-six ministries and agencies, and twenty-five provincial governors.

The CCCA will include a mix of technical and policy advisory support, and financial support. It engages a broad range of stakeholders in line with their respective roles in the climate change response, and promote innovative partnerships between government, civil society, academia and the private sector.

The Specialist will work under the direct supervision of the Chief Technical Advisor for the CCCA programme. S/he will provide technical advice and capacity development support to programme stakeholders on climate change mitigation and adaptation.

Duties and Responsibilities

Summary of Key Functions:

The Climate Change Policy Specialist is expected to undertake the following functions:

  • Capacity development support to NCSD and other partner institutions on planning, monitoring and evaluation of the climate change response;
  • Advisory support to NCSD on the management of the national knowledge management system for climate change, and the related research and capacity development activities;
  • Support to CCCA programme management and Cambodia’s international engagement on climate change.

1. Capacity development support to NCSD and other partner institutions on planning, monitoring and evaluation of the climate change response:

  • Support NCSD in operationalizing the national monitoring and evaluation framework for climate change, in consultation with Ministry of Planning. This will include support to relevant inter-ministerial mechanisms (e.g. Climate Change Technical Working Group);
  • Support NCSD with the design of a comprehensive capacity development programme in support of this framework, including identification of potential national and international partnerships. The capacity development programme should include at a minimum the General Secretariat of NCSD and ministries in charge of public works and transport, rural development, education, energy, and environment;
  • Provide training and mentoring services on planning tools, M&E indicators and tools for climate change adaptation and mitigation, in support of Cambodia’s Climate Change Strategic Plan and commitments under UNFCCC (including the Nationally Determined Contribution). Promote the full integration of these tools in regular national and sectoral programming systems, legal frameworks and practices;
  • Provide advisory support and quality assurance for documents produced by NCSD on the planning, monitoring and evaluation of the climate change response;
  • Provide advisory support and training to pilot sub-national entities on climate change planning, monitoring and evaluation tools, in line with their respective mandates.

2. Advisory support to NCSD on the management of the national knowledge management system for climate change, and the related research and capacity development activities:

  • Identify key capacity needs in NCSD and other partner institutions for the effective management of the national knowledge management system on climate change, and advise NCSD on the design and implementation of the related capacity development plan;
  • Monitor the performance of the knowledge management system and advise on potential improvements to meet the needs of the key user groups. Support the implementation of these measures once approved by NCSD;
  • Support the development of existing and new research partnerships with national and international universities / research institutions, ensuring alignment of the research agenda with national priorities;
  • Mentor researchers and NCSD staff to produce tailored advocacy products for target groups, based on the research results. Provide quality assurance for knowledge products on climate change produced with CCCA support;
  • Support NCSD with the targeting and design of the CCCA grants for climate change innovation, in line with national research and technological needs. Assist in the monitoring of these programmes and inclusion of their findings/recommendations in the knowledge management systems and in policy discussions.

3. Support to CCCA programme management and Cambodia’s international engagement on climate change:

  • Contribute to drafting the CCCA annual/quarterly work plans and budgets and quarterly/annual progress reports;
  • Provide quality assurance and mentoring services for NCSD staff in charge of preparing Cambodia’s submissions and negotiating positions to the UNFCCC;
  • Provide other climate change technical advisory support to UNDP or NCSD as requested by the Chief Technical Advisor or CCCA Programme Manager.

Required Skills and Experience


Master’s Degree in Climate Change, Environment, Natural Resources, Economics, Physical Planning, Engineering or related discipline.


  • At least 7 years of experience including at least 3 years supporting climate change response in developing countries;
  • Proven experience on planning and M&E of climate change adaptation / mitigation, and establishment of knowledge management systems in developing countries;
  • Proven experience in providing capacity development and advisory support to Government institutions in developing countries;
  • Specialized expertise in climate change vulnerability mapping/analysis, climate change research, and/or climate change awareness / education would be an advantage;
  • Experience developing and managing capacity development programmes for government institutions along with proven ability to negotiate and troubleshoot relationship with national and international stakeholders;
  • Prior experience in mobilizing resources and forming multi-stakeholder partnerships; and
  • Knowledge of UN/UNDP policies and procedures and experience in implementing UN/UNDP project at the country level would be an asset.

Language Requirements:

Fluency in written and spoken English. Knowledge of Khmer would be an asset.