Senior Specialist – Cloud Architect – EUROPOL

Senior Specialist – Cloud Architect – EUROPOL

Main Duties

The selected candidate will work in a team of solution architects and engineers, each one predominantly focused in the specific architecture domain area for which they are most competent, but all closely cooperating as a team, coordinated by a Senior Specialist who reports to the Head of ICT Unit.

The selected candidate will cooperate closely with other software, security engineering and operations teams, providing hands-on architecture guidance and contributing to solution engineering, technical product management and system administration in the area of competence.

Related to his or her specific area of competence, (s)he will:
  • Produce, maintain, update, disseminate and expand the set of architecture standards, guidelines and reference architectures for the implementation and support of ICT solutions, introducing and maintaining a cloud native architecture focus and related capabilities (on premises or in a hybrid setup);
  • Identify and specify ICT architecture components required to enable the delivery of the designed solutions, providing guidance and review for their implementation and configuration, with as much detail as needed, across the SDLC and production solutions;
  • Participate in solution engineering and system administration activities, in cooperation with software, infrastructure and operations teams, of designed systems, bringing cloud native architecture mind-set and expertise to the design activities;
  • Drive the evaluation and selection of the technical products that are required to implement ICT solutions, with a special focus on cloud native architectures and technologies;
  • Assess business cases, project proposals, and project deliverables, to determine feasibility, impact on, and compliance with, the overall ICT architecture and landscape.
Generic duties
  • Liaise with and monitor the market to keep abreast of the technology curve in fast evolving domains, with a special focus on cloud native architectures and solutions;
  • Translate business requirements into innovative solutions architecture and designs, producing baseline and target solution architecture documentation, and their respective roadmaps aligned with the business strategy on one side and with the overall ICT evolution on the other side;
  • Liaise with key stakeholders to support planning and execution of ICT changes and development initiatives;
  • Assume quality assurance roles in ICT development projects;
  • Act as Technical Product Manager of selected systems and platforms, taking responsibility for the ICT product throughout its life cycle;
  • Monitor and/or participate to selected EU, law enforcement, or other relevant forums, and sponsor internal adoption of interfaces and standards supporting the delivery and support of decentralised solutions;
  • Any other duties as required by the Line Manager.

Requirements

Education
  • Possess a level of education which corresponds to completed university studies, preferably in Computer Science or Information Technology, attested by a diploma when the normal period of university education is at least 4 years;

OR

  • A level of education, which corresponds to completed university studies, preferably in Computer Science or Information Technology, attested by a diploma and appropriate professional experience of at least 1 year when the normal period of university education is 3 years;
Professional experience

Essential

  • Professional experience in architecture definition, specification and in providing architecture supervision and support to ICT delivery projects;
  • Professional experience with architecture and engineering of cloud based and cloud native solutions, on premises as well as in a hybrid cloud/on-prem setup;
  • Professional experience with design and delivery of solutions based on microservices architecture patterns and technologies;
  • Professional experience with data and service integration patterns and technologies;
  • Professional experience with security controls and information assurance techniques for cloud native solutions, both on premises and in a hybrid cloud/on-prem setup;

Desirable

  • Experience with the tools and processes related to continuous delivery and integration for cloud native applications
  • Experience with scalability and resiliency design in cloud native and/or cloud based solutions, including cost models and service support factors
  • Experience with the architecture modelling standards and frameworks (ex. TOGAF, Archimate)
Professional knowledge

Essential

  • Knowledge of technologies and architectures for cloud native computing, such as serverless, microservices, service mesh, API gateways, microgateways, service routing and discovery, traffic management
  • Knowledge of offerings, services and products from the major could providers (including Microsoft, Amazon Web Services and Google)
  • Knowledge of container and server virtualization standards and technologies, including emerging serverless standards and solutions
  • Knowledge of cloud native large scale storage and database toolset, techniques and design approaches
  • Knowledge of observability, tracing and monitoring approaches and patterns, targeting performance, scalability, security and compliance aspects
  • Knowledge of privacy by design, data protection by design and policy-based management techniques
  • Desirable:
  • Knowledge of SDLC toolsets, processes and technologies applicable to cloud native solutions, including support for continuous integration and delivery in always-on architectures; certificate or hands-on experience
  • Knowledge of Artificial Intelligence and specifically Machine Learning concepts, methods and tools; certificate or hands-on experience
Closing date for applications 10 January 2020 before midnight.

Specialist – Requirements Engineering – EUROPOL

Specialist – Requirements Engineering – EUROPOL

  • As a member of project team(s), take the lead in gathering, documenting, analysing, defining, and managing business needs, change requests and scope definitions, in close cooperation with internal and external stakeholders;
  • Create, document and manage functional requirements, develop user stories, and develop detailed use cases, potentially including screen mock-ups and functional descriptions, describing the functionality of the solution, based on and traceable to business needs, in close cooperation with the stakeholders;
  • Analyse and define non-functional requirements while taking into account architecture standards and guidance, applicable security and data protection policies and service level requirements;
  • Requirements management, enforcing and updating requirements processes and templates according to best practices;
  • Collaborate with the Business and Information architects to translate architecture deliverables into adequate ICT solution requirements, and provide feedback based on collaboration with Software Development and Business Stakeholders;
  • Collaborate in an agile manner with Software Development and Integration activities for services for which requirements and functional specifications are created and maintained by working together with Business Stakeholders, Solution Architects, Software Engineers, Testers, ICT Operations, etc.;
  • Support system and user acceptance testing, to ensure that the delivered end-products successfully undergo acceptance tests;
  • Create end-user documentation;
  • Host requirements elicitation and user feedback sessions with stakeholders;
  • Perform any other related task assigned by line management.

Requirements

  • Be a national of one of the Member States of the European Union and enjoy full rights as a citizen;
  • Have fulfilled any obligations imposed by the applicable laws on military service;
  • Produce appropriate character references as to his or her suitability for the performance of the duties;
  • Be physically fit to perform the duties pertaining to the position (prior to appointment the successful candidate will be medically examined by one of the institution’s medical officers in order that the institution may be satisfied that the candidate fulfils the requirements of Article 12(2)(d) CEOS)
  • Produce evidence of a thorough knowledge of one of the languages of the Union and a satisfactory knowledge of another language of the Union to the extent necessary for the performance of the duties.
Education
  • A level of education that corresponds to completed university studies attested by a diploma in the area of Computer Science or Information Technology when the normal period of university education is at least 3 years
Professional experience
  • At least 5 years of relevant professional work experience in the area of ICT;
  • Experience of working with an agile development approach;
  • Experience in writing or evaluating tender requirements, iterative software development or acquisition and implementation of COTS systems;
  • Experience in the following areas:
    • Creating requirements deliverables for new and existing systems: functional and non-functional requirements, user stories, use cases, functional solution descriptions;
    • Creating business analysis deliverables: business requirements, as-is / to-be processes, fit/gap analysis;
    • Creating user interface design or prototypes;
    • User acceptance testing;
    • Conducting workshops and eliciting requirements.
Professional knowledge
  • Sound knowledge of requirements elicitation techniques, use case development methods;
  • Sound knowledge of UML (use cases, diagrams, etc.);
  • Sound knowledge of business process analysis and business analysis, preferably a well-known framework such as IIBA (International Institute of Business Analysis) BABOK (Business Analysis Body of Knowledge) standards or BCS (British Computer Society) Business Analysis framework;
  • Knowledge of common software development lifecycle methodologies, environments and tools;
  • Knowledge of modern ICT architectures and systems;
  • Knowledge of conceptual and physical data modelling.
Languages
  • Very good communication skills in English, both orally and in writing;
Closing date for applications 10 January 2020 before midnight.

Security Architect – IT Specialist or Senior Associate – IDB

Security Architect – IT Specialist or Senior Associate – IDB

Main Duties

  • Serve as a subject matter expert in all areas of cloud security. This position requires the ability to partner with project teams to architect, collaborate, influence, and clearly communicate security architecture requirements to various development and infrastructure teams across the organization.
  •  Work in the planning, assessment, and design phases of a project life cycle to support the overall alignment with IT standards, compliance with security policies, and the overarching IT digital strategy that supports the Bank’s mission.
  • Define and maintain the standard security architectural frameworks, controls, processes, and guidelines covering IDB’s cloud solutions landscape, to monitor and protect Bank’s information in the cloud.
  • Provide security and architectural subject matter expertise to the various cloud operations and development teams, to design and integrate secure cloud architectures and methodologies across SaaS, PaaS, IaaS, serverless compute and event-driven platforms focusing the mindset on security.
  • Work collaboratively with other teams to integrate continuous security into automation and orchestration and monitoring for cloud processes to enable quick builds compliant with established security standards, and service uptime across environments.
  • Identify, assess and communicate current and emerging security threats, vulnerabilities, risks, business impact and exposure, and develop security architecture elements to mitigate them.
  • Review and assess designs and new tools/technologies to ensure robustness, adherence to standards and processes, delivery of stable and scalable solutions with risk mitigation from the beginning.
  • Work with the Incident Response team to build ability to rapidly detect, contain, investigate, eradicate, and recover from security incidents in cloud environments.

Requirements

Citizenship
  • You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.
Consanguinity
  • You have no family members (up to fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB Group.
Education
  • You hold a bachelor’s degree in computer science or related field.
Experience
  • You have at least 4 years’ combined experience in information security, cloud and cloud security architecture, software development, and/or network engineering.
  • Knowledge of Cybersecurity concepts, including threats, vulnerabilities, security operations, encryption, boundary defense, auditing, authentication, and risk management
  • Experience in guiding and collaborating with solution delivery teams to architect enterprise cloud applications in multi-cloud and hybrid cloud environments, including addressing infrastructure, security, solution and enterprise architecture considerations
  • Well-versed with common web application security risks, exploitation techniques and frameworks such as Cloud Security Alliance (CSA), ISO, SWIFT CSP, OWASP, and NIST
  • Deep technical skills in cloud architecture and security design in AWS and Azure incorporating native security controls (including network firewalls, access control lists, encryption, auditing and monitoring, alerting, secrets management, and compliance scanning)
  • Good understanding/exposure to API-Management concepts & fundamentals.
  • Experience developing and applying secure coding standards, designing and operating static and dynamic code analysis tools, auditing and identifying vulnerabilities in code, developing code and securing CI/CD automation pipelines.
  • Full-stack knowledge of IT infrastructure: Applications, Databases, Operating systems (Windows and Linux).
  • Experience designing IAM technologies and services: Active Directory, LDAP, AWS IAM. Authorization & authentication standards such as: SAML, OAuth, Webauth, FIDO, ADFS, etc.
  • Knowledge of programming languages (Python, Go, Java, or C#)
  • AWS Certified Security Specialty, AWS Solutions Architect Professional, Microsoft Azure, CISSP, CISM, CISA certifications are preferred
Languages
  • You are proficient in English and in another Bank official language (Spanish, Portuguese and/or French).
Closing date for applications 05 January 2020 before midnight.

Head of Cybersecurity Operations – WFP – Rome

Head of Cybersecurity Operations – WFP – Rome

Key Responsibilities

  • Assess and analyze cyber threats, risks, and vulnerabilities to design and implement preventative and reactive IT Security Solutions, and to adapt cybersecurity procedures, SOPs, and policies.
  • Work with the leaders in the organization to identify current and/or potential security risks and develop, implement, drive and optimize security solutions, methodologies and/or practices.
  • Serve as an advisor in the development, implementation, and maintenance of a robust information privacy and security program and infrastructure including network access and monitoring policies.
  • Collaborate with legal, compliance, risk management, and oversight functions, to conduct reviews and audits, recommend policies and procedures, monitor status, and report violations to appropriate management.
  • Develop robust vulnerability management practices for reporting and validation, while working with resource owners in support of remediation activities and working to establish operative governance practices.
  • Evaluate all requests for change for cybersecurity concerns as a part of the Change Management process.
  • Function as the Incident Captain on the occasion of a major cyber event, and coordinate internal and external resources for effective investigation, response, containment, eradication, recovery, and other requirements necessary.
  • Coordinate, plan and supervise internal resources and service providers.
  • Lead, coach and develop your team members
  • Perform other duties as required.

Standard Minimum Qualifications

Experience and Knowledge
  • At least eight (8) years of meaningful and progressive experience in Information Security, with strong technical skills, an in-depth knowledge and understanding of network security technology, including strategy, design, and architecture.
  • A Certified Information System Security Professional (CISSP) or equivalent certification, such as ISC2, GIAC, and ISACA, from a recognized professional organization in Information Security is required.
  • Broad knowledge related to the creation of IT risk management processes, including steps and methods for assessing risk following industry-standard principles, and experience designing fully integrated risk, security and fraud prevention frameworks.
  • Comprehensive skills in analyzing the protection needs (i.e., security controls) for corporate information systems and networks, including security design, methods, and techniques.
  • Experience in assessing the robustness of systems and solutions, including conducting vulnerability scans and performing system security health checks, recognizing vulnerabilities and recommending opportunities for improvement.
  • Experience in handling information security incidents and emotional maturity to understand the impact and sensitivity of IT security incidents.
  • Knowledge of data protection and confidentiality management from private or public environments, and familiarity with investigations and computer forensics.
Education
  • Advanced university degree in Computer Sciences, Information Security, Information Technology, Engineering or other relevant fields, or first university degree with additional years of related work experience or training.
Language
  • Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.
Closing date for applications 15 December 2019 before midnight.

IT Solutions Developer – Technical Lead – WFP – Rome

IT Solutions Developer – Technical Lead – WFP – Rome

Key Accountabilities

  • Design, oversee development and deliver software for all of the SCOPE components, including but not limited to the SCOPE web application, POS infrastructure, POS devices and applications and the Mobile Registration application.
  • Assign development tasks to developers, manage the work of junior and senior developers. Facilitate problem solving for developers in the team and act as a role model for other developers, both junior and seniors by consistently developing solid features and by sharing knowledge of how to develop in a Scrum process in large enterprise environment.
  • Perform code reviews and optimize the code for best performance in the field, internet security, and scalability. Ensure code robustness.
  • Collaborates with senior software developers on design decisions and direction for application requirements and consults with project lead on identification of problems and suggest solutions for the resolution of coding issues.
  • Provides recommendations for functional and technical issues to Product Owner.
  • Provide expert technical advice to system analysts and developers, helping them troubleshoot complex issues.
  • Ensures technical documentation is available and up to date.
  • Ensure that best practices are applied for system design, scalability, performance, and security.
  • Participate in requirement gathering process, propose solution, and create design documents.
  • Increase team efficiency through identification and optimization of key activities .
  • Responsible for implementing evidence-based scheduling, in order to improve the software development team’s capability to provide estimates of when functionality can be released. Includes being the daily control mechanism to ensure that proper time estimation techniques are being used.
  • Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
  • Discuss/review proposed technical architectures with internal stakeholders (infrastructure, architecture, security) and with external business partners or vendors.

Standard Minimum Qualifications

Education
  • First University degree in business management, computer science, telecommunications engineering, social sciences or other relevant fields.
Experience
  • Five years or more of post-graduate progressively responsible professional experience in software development including systems analysis, design and development.
  • Strong experience on solutions that require offline capabilities with expertise in synchronization techniques for scenarios that are challenged with connectivity issues.
  • Previous experience as a team lead with people management.
  • Experience with developing in technologies such as Java, Python/Django framework, HTML5, Angular.
  • Experience in client-facing roles in either technology implementation projects or in the planning, design and implementation of humanitarian and development programmes.
  • Experience in collaborating with different humanitarian actors or different service providers to design payment solutions  and instruments.
  • At least five years of Project Management;
  • At least five years experience  in technology and service provisioning and support;
Knowledge & Skills
  • Extensive knowledge on smartcard technology including NFC, and security mechanisms such as PKI, SAMs.
  • Working knowledge and experience with android mobile application development using Java and Kotlin for B2B applications.
  • Working knowledge and experience of implementing Point of Service (Sale) solutions using B2B applications especially within the humanitarian sector and in scenarios of poor connectivity.
  • Working knowledge with NXP products, specifically Mifare products.
  • Sound knowledge and/or experience with widely successful Agile techniques: Continuous Integration, Continuous Testing, Automated Testing.
  • System Administration experience involving CI (Jenkins) and Docker, Unix/Linux administration.
  • Knowledge of open loop payment solutions, using EMV.
  • Working knowledge of biometrics technology, and integration of various sensors with mobile applications.
  • Object-oriented design, including Design Patterns and Best Practices.
  • Web Services development experience, REST API.
  • Experience of agile development processes such as SCRUM.
  • SQL RDBMS (Oracle, PostgreSQL, SQL Server).
  • Being responsible for setting up and maintaining continuous integration to optimize the release cycle without losing quality.
  • Ability to solve complex problems independently and gather expert advice as needed.
Language
  • International Professional: Fluency (level C) in English language.
  • Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French,Russian, Spanish, and/or WFP’s working language, Portuguese.
Closing date for applications 15 December 2019 before midnight.

Monitoring & Evaluation Officer (Humanitarian Performance Monitoring) – Harare, Zimbabwe

Monitoring & Evaluation Officer (Humanitarian Performance Monitoring) – Harare, Zimbabwe

Summary of key functions/accountabilities

  • The Country Office Humanitarian Performance Monitoring Plan is prepared and in place to provide strategic priority and realistic plan of activities
  • Humanitarian Situation Monitoring and Assessment – Timely situation monitoring and measurement of changes in humanitarian conditions in the country are conducted with the participation of relevant partners and provided to the Country Office and national partners to facilitate national planning, and assess the impact of the programmes and policies, and report on the progress being made.
  • Humanitarian Performance Monitoring -The Country Office Humanitarian Performance is systematically monitored and data for key indicators of the Humanitarian Action for Children and management reports are collected, analyzed and made available to management and the Emergency Management Team.
  • Information Management Systems – An information management system and data repository are established, and tools are disseminated within the Country office. Data visualization methods are established and maintained to facilitate management decision-making. Major partners are kept abreast and/or contribute to these exercises as required.
  • HPM Capacity Building – The humanitarian performance monitoring capacities of Country Office staff and national partners are strengthened, enabling them to increasingly engage in and lead humanitarian monitoring processes.
  • Communication and Partnerships – Provide technical support to ensure that all of the above tasks are carried out and accomplished through effective communication and partnerships

Requirements

Education
  • University degree in social sciences, development planning, planning, survey implementation, advanced statistical research.
Work Experience
  • Professional work experience in programme development and implementation including monitoring and evaluation activities as follows:
  • Two years of relevant professional work experience. Developing country work experience (for IP) or field work experience (for NO)
  • At least one instance of exposure to emergency programming, including preparedness planning. Active involvement in a humanitarian crisis response programme preferred.
Language Requirements
  • Fluency in English is required.
  • Knowledge of the local language is considered as an asset.
Closing date for applications 15 December 2019 before midnight.

Information Technology Assistant – FAO – Port-au-Prince, Haiti

Information Technology Assistant – FAO – Port-au-Prince, Haiti

Tasks and responsibilities

User support
  • Assist in the presentation of display materials and Video Conferencing events;
  • Provide orientation to New Users on the IT rules and regulations, in particular related to equipment, printers, scanners, and IT security matters;
  • Provide instructions to users on existing technology and potential use (One drive for Business, Team-works, MSOffice, Intranet, Skype for Business, etc.);
  • Provide instruction to users on guidelines, policies, and standards.
  • Receive, log and monitor requests related to IT matter, in the Service Desk LANDesk system, resolve IT-related issues pertaining to FAO standard equipment, escalate those issues that cannot be solved to the IT Group of the Regional Office, monitor progress and resolution.
  • Provide support to missions from Regional Office, HQs, or internal missions within the Decentralized Office.
Network and connectivity
  • Assist to develop an adaptable and effective office network infrastructure (LAN and WAN) and the respective office connectivity contract;
  • Maintain maintain the office technology maps up to date, the architecture and technical specification of the network infrastructure (LAN and WAN);
  • Ensure security of the network by following security policies and report problems when they are detected.
IT Equipment
  • Keep track of IT assets and maintain the local office IT inventory list up-to-date;
  • Monitor IT equipment expiry dates on a monthly basis and take upgrading/replacing measures in time;
  • In case of equipment to be granted to external organizations, follow the MS502 procedures and inform the ISD accordingly;
  • Assist to assign new equipment and update the IT equipment inventory list on the regional assets record on regular basis.
Corporate and non-corporate software
  • Ensure that all the official equipment (desktop and laptop) in the office are up to date in terms of the corporate policy and requirements;
  • Inform users that all the non-official equipment cannot connect to the corporate network or using corporate services, except Wi-Fi public internet connectivity;
  • For all non-corporate software follow the clearance process and ensure that no non-corporate software is installed in FAO equipment without official clearance;
  • Ensure security and privacy of user identity (user credentials) and data managed by the user, following the relevant corporate policies.
Troubleshooting
  • Support the corporate IT Services according to the current policies and regulations, ensuring the timely provision of the Post Incident Report (PIR) to the regional ISD;
  • Troubleshoot requests related to IT hardware, software and services issues, reporting and recording accordingly in the corporate Service Management system;
  • Fulfill requests the SLAs, and when this is not possible to escalate the issue to the regional ISD;
  • Manage all troubleshooting through helpdesk, prepare proper logs and keep records of completed tasks on the helpdesk ticketing tracking system.
Planning and proactive work
  • Support regional ISD providing all the needed assistance in terms of the ABC categories timely (IT Management and Support matters);
  • Identify the future needs in the office in terms of equipment, connectivity and moves, timely informing the ISD;
  • Perform a simulation of the Disaster and Incident recovery plan, reporting to the regional ISD about the planning, execution, lesson learnt and proposed improvements;
  • Be aware of all the IT Division policies and ensure to follow them accordingly.
Other tasks
  • Provide IT assistance to staff and visitors for organizational related issues;
  • Perform any other duty assigned by the regional ISD related with the IT Services;
  • Stay committed and ready to take-up any assignment given by supervisor and senior management (FAOR).

Minimum Requirements

  • Secondary education with specialized formal training on ICT systems
Required not expired Certifications
  • UNDSS Information Security Awareness – Foundational;
  • Passed MD-100 exam of the Microsoft Modern Desktop Administrator Associate certification
Additional certifications
  • Other relevant Microsoft and Apple certifications would be desirable
  • Cisco CCNA certified would be desirable
  • ITIL v3 certification would be desirable
  • 4 years of relevant work experience in ICT Support services including 2 years within UN agencies would be advantageous;
  • Prior work experience gained in a Service Desk client orientated environment;
  • Fluent or advanced in French and limited (Level B) in English). Knowledge of Spanish is an additional advantage.
  • National of Haiti or resident in the country
Closing date for applications 13 December 2019 before midnight.

Senior IT Assistant – World Bank – Bishkek, Kyrgyzstan

Senior IT Assistant – World Bank – Bishkek, Kyrgyzstan

Role & Responsibilities

  • Demonstrates strong customer service skills and client orientation.
  • Serves as the primary point of contact on all matters related to hardware, software and communications support for the Country Office. Support and maintain complete end-user IT environment, this includes assessing, deploying, and implementing hardware and software upgrades, telephony and video conferencing systems.
  • Participate in Business Continuity and Security activities. Troubleshoots and provides workarounds, and permanent fixes to issues identified in the end-user environment.
  • Collect feedback on IT services from clients through surveys and other tools on a regular basis to improve service delivery in coordination with service delivery teams in HQ.
  • Assist the office in procurement of IT equipment and handles all IT related vendor issues including contract management.
  • Under the direction of Regional IT Lead, evaluate and pilot/ test new products and services and provide feedback to the service delivery teams.
  • Works directly with customers to probe and ask effective questions to fully diagnose both the root cause of a problem and the clients’ comfort level with technology. Can assess complex, non-routine problems in their area of specialization.
  • Responds to Tier I support requests via multiple sources such as phone email and chat. Enters call data into the incident tracking system (ServiceNow). Interacts with clients in a courteous and professional manner.
  • Troubleshoots and diagnoses escalated problems by evaluating multiple options using checklists and guides. Seeks technical assistance or escalates problem, when necessary. Implements predetermined software or hardware changes to rectify any issues.
  • Documents incident/ problem status and resolution in tracking log. Documents solutions to common problems and responses to frequently asked questions.
  • Works with basic infrastructure products and basic networking products. Provides maintenance and support for basic client products, peripherals, network and physical moves.
  • Setup, configure, and maintain video-conference, audio-visual equipment and other electronic devices for presentations or conferences. Support high-level meetings, including audio-visual, conferencing and PC support in a time-critical setting.
  • Work closely with other IT support elements, both within the region and in HQ IT.
  • Configures, installs and troubleshoots PCs, peripheral equipment, and other personal computing devices. Provide support and training mobile devices specifically in the iOS environment.
  • Ensures proper functioning of all office technology equipment, including PCs, mobile device telephone system, Multifunction Devices and docking stations.
  • Ensures that Bank information and IT systems are protected in a manner consistent with Bank information security policy, procedures and standards.
  • Maintains a proper inventory of all IT related equipment and software.
  • Provides direction, support and training to the WBG staff on standard Bank applications. Helps staff solve problems with hardware, software and network service issues.
  • Disseminates IT information to the office and visiting staff.
  • Keeps him/ herself abreast with technologies (hardware and software) deployed in WBG.
  • Follows Standard Operating Procedures and demonstrates commitment to achieve SLA goals of the team.
Terms and Conditions
  • The Senior IT Assistant will work under the supervision of Regional IT lead and will also frequently interact with a larger regional and international team based in Washington DC.
  • Only short-listed candidates will be contacted for interviews.

Selection Criteria

It is expected that the successful candidate will meet the following selection criteria:

  • Bachelor’s degree in Computer Science, Engineering, Information Systems Management, with a minimum of three years relevant experience.
  • Industry certifications like ITIL, Microsoft, A+, etc. preferred.
  • In-depth understanding of information systems technology to include common computer applications, operating systems, hardware, networks, and messaging systems of the types used by Purchaser.
  • Strong Hands-on experience in resolving common problems in Computer Hardware, Office 365, Remote Access and Network communications.
  • Client Understanding and Advising – Makes decisions to meet the needs of the situation by considering all available resources and information and follows through on client inquiries, requests, and addressing problems.
  • Learning Orientation – Stays abreast of changes in areas of technical expertise and specialized knowledge as well as what is occurring in other related specialties.
  • Broad Business Thinking – Keeps informed on business operations and the relationship of delivered support/services to the business. Provides a business-based rationale for determining necessity of incremental improvements.
  • Information Systems / Technologies / Product / Services Knowledge – Aware of the primary uses of technology by customers.
  • Risk Management – Reduces risk by solving day-to-day problems as they arise and acts to prevent problems from recurring.
  • Service Provider Assessment and Evaluation – Records data on specified vendors’ services and products against defined requirements and provides input regarding assessments.
  • Lead and Innovate – Initiates changes to work processes to improve efficiency and performance.
  • Deliver Results for Clients – Takes full ownership to address client needs.
  • Collaborate Within Teams and Across Boundaries – Contributes to wider collaborative efforts.
  • Build, Apply and Share Knowledge – Actively promotes knowledge-sharing.
  • Make Smart Decisions – Analyzes data to support and enable decision-making.
  • Excellent English verbal and written communication skills
  • Excellent Russian verbal and written communication skills
Closing date for applications 13 December 2019 before midnight.

Senior Specialist – Data Architect (AD7) – EUROPOL

Senior Specialist – Data Architect (AD7) – EUROPOL

Main Duties

  • Liaise / monitor the market to keep abreast of the technology curve in fast evolving domains;
  • Translate business requirements into innovative solutions architecture and designs, producing baseline and target solution architecture documentation, and their respective roadmaps aligned with the business strategy on one side and with the overall ICT evolution on the other side;
  • Liaise with key stakeholders to support planning and execution of ICT changes and development initiatives;
  • Assume quality assurance roles in ICT development projects;
  • As needed, act as Technical Product Manager of selected systems and platforms, taking responsibility for the ICT product throughout its life cycle;
  • Monitor and/or participate to selected EU, law enforcement, or other relevant forums, and sponsor internal adoption of interfaces and standards supporting the delivery and support of decentralised solutions;
Related to his or her specific area of competence, (s)he will:
  • Produce, maintain, update, disseminate and expand the set of architecture standards, guidelines and reference architectures for the implementation and support of ICT solutions;
  • Identify and specify ICT architecture components required to enable the delivery of the designed solutions, providing guidance and review for their implementation and configuration, with as much detail as needed from time to time;
  • Participate in solution engineering and system administration activities, in cooperation with software, infrastructure and operations teams;
  • Drive the evaluation and selection of the technical products that are required to implement ICT solutions;
  • Assess business cases, project proposals, and project deliverables, to determine feasibility, impact on, and compliance with, the overall ICT architecture and landscape.

Requirements – Eligibility Criteria

  • Be a national of one of the Member States of the European Union and enjoy full rights as a citizen;
  • Have fulfilled any obligations imposed by the applicable laws on military service;
  • Produce appropriate character references as to his or her suitability for the performance of the duties;
  • Be physically fit to perform the duties pertaining to the position (prior to appointment the successful candidate will be medically examined by one of the institution’s medical officers in order that the institution may be satisfied that the candidate fulfils the requirements of Article 12(2)(d) CEOS);
  • Produce evidence of a thorough knowledge of one of the languages of the Union and a satisfactory knowledge of another language of the Union to the extent necessary for the performance of the duties.
  • Possess a level of education which corresponds to completed university studies, preferably in Computer Science or Information Technology, attested by a diploma when the normal period of university education is at least 4 years;

OR

  • A level of education, which corresponds to completed university studies, preferably in Computer Science or Information Technology, attested by a diploma and appropriate professional experience of at least 1 year when the normal period of university education is 3 years;
  • In addition to the above at least 6 years of professional work experience gained after the award of the diploma.
Professional experience

Essential

  • Professional experience in architecture definition, specification and in providing architecture supervision and support to ICT delivery projects;
  • Professional experience with architecture and engineering of large scale data warehouse, business intelligence and analytics solutions;
  • Professional experience with large scale data acquisition, transfer, loading and processing, including transformation of both structured and unstructured datasets, including streaming services;
  • Professional experience with self-service and/or automated data transformation and normalisation solutions;
  • Professional experience with data modelling, metadata management and data integration patterns.

Desirable

  • Experience with the architecture modelling standards and frameworks (TOGAF, Archimate, etc.);
  • Experience with solution architecture and engineering of large scale web-based enterprise solutions, integration patterns and methods and cloud native architectures;
  • Experience with machine learning/deep learning solutions and technologies.
  • Professional knowledge (assessed during the Selection procedure – Written/Practical test and/or Interview):

Essential

  • Knowledge of large scale data acquisition, ingestion, transfer, (self service and automated) transformation, normalisation, dashboarding, data visualization methods and toolsets, including streaming data sources;
  • Knowledge of data lake, data warehousing, data virtualisation technologies, methods and tools;
  • Knowledge of architecture modelling and design techniques, including master/metadata management and data quality methods and approaches;
  • Knowledge of Data Science concepts, methods and toolsets;
  • Knowledge in the domain of Information Security.

Desirable

  • Knowledge of the architecture modelling standards and frameworks (TOGAF, Archimate, etc.); certificate or hands-on experience;
  • Knowledge of solution architecture and engineering of large scale web-based enterprise solutions, integration patterns and methods, microservices architectures and cloud native architectures; – certificate or hands-on experience;
  • Knowledge of machine learning/deep learning solutions and technologies – certificate or hands-on experience.
Closing date for applications 16 December 2019 before midnight.

Talent Group for IT Assistants – UNICEF – Budapest

Talent Group for IT Assistants – UNICEF – Budapest

Main Duties

UNICEF is seeking qualified candidates for our roster of IT Assistants at the GS-5 level in the Global Shared Services Centre in Budapest, Hungary.

IT assistants provide first tier support to restore normal service to users as quickly as possible, fix technical faults, fulfil service requests, answer queries and provide other support as needed to allow users to continue working. The IT Assistants serve as the point of contact between Subject Matter Experts (SMEs) and users/customers in all UNICEF locations for all matters related to ICT service provisioning.

These roles are ideal for early career professionals who wish to gain international exposure to a progressive expanding Centre of Excellence. Successful applicants will participate in a thorough technical assessment. These roles are office-based.

Requirements

  • Completion of secondary education (high school diploma)
  • 5 years of work experience in Information Technology (IT) is required. A completed university degree from an accredited institution will be counted toward the minimum work experience requirements
  • Advanced knowledge in the Microsoft Suite of Products (including Word, Excel and PowerPoint)
  • Fluency in English (verbal and written) is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is a strong asset
  • Work experience in dealing with Customer Support and Services is desirable
  • University level courses in computer science, information systems, engineering, telecommunications, or equivalent qualifications are desirable
  • Work experience with a development organization is an asset
  • Non-EU citizens must be in possession of a valid work permit (not related to an employer) for Hungary. Please attach this to your application
Closing date for applications 15 January 2020 before midnight.