General Position Summary
The Emergency Programs Director will provide overall leadership, management and strategic vision to the implementation of a multi-million dollar humanitarian portfolio, supported by donors such as OFDA, ECHO, UNICEF and SDC. S/he manages all humanitarian project managers as well as Mercy Corps Cash and WASH Managers, providing strong leadership and ensuring proper coordination in order to operate effectively and deliver on the projects’ intended impact.
The Director serves as a strong team leader for Mercy Corps Emergency programs, represents the interests of the agency and partners, and ensures all parties are working effectively and efficiently. S/he is well versed in the Eastern DRC humanitarian context, is detail oriented, and has excellent planning and strategic thinking skills. S/he will also be experienced in networking and donor representation. S/he will be an effective communicator with exceptional team building and coordination skills. The Director will provide strategic leadership to all project managers and sectorial leads, coordinate the delivery of inclusive high quality programming and reporting, in line with donors’ regulations, and overview the relationship with current and future primary donors. S/he will be the primary program representative to donors, cluster system, relevant government entities, partners, other implementers and external stakeholders. S/he will support the Country Director, Deputy Country Director – Programs and Grants Manager in the identification of new humanitarian funding opportunities, as well as proposal design and development.
Essential Job Responsibilities
Strategy & Vision
- Maintain and reinforce Mercy Corps’ primary position in humanitarian response in DRC, by ensuring alignment with DRC’s Humanitarian Response Plan and priorities and seeking opportunities for expansion of
- Mercy Corps humanitarian programming.
- With support from DCDP, develop a strategy for Mercy Corps Humanitarian Response in DRC.
- With support from DCDP and M&E Director, seek out and secure research funding opportunities on regional humanitarian trends and position Mercy Corps’ humanitarian work based on findings from research conducted
- Set direction by prioritizing and organizing actions and resources to achieve Mercy Corps humanitarian programming objectives.
- Maintain strategic vision and provide operational leadership to the implementation of Mercy Corps humanitarian portfolio.
- Recognize opportunities for innovative action and explore implementation possibilities with Mercy Corps emergency Managers, teams and partners.
- Maintain implementation momentum by consolidating implementation strategies and plans.
- Develop and manage a clear system for tracking and reporting against deliverables across Mercy Corps humanitarian portfolio.
- Recognize and act on opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
- Oversee projects start-up and ongoing projects operations management and administration of teams across various field locations, ensuring mechanisms for effective adaptive management are in place and utilized regularly.
- Oversee the development of detailed implementation plans, maintaining rapid response capacity, and ensure the delivery of the same.
- Ensure that Mercy Corps Emergency projects target beneficiaries effectively and according to established vulnerability criteria.
- Integrate community participation, Do No Harm, protection, gender sensitivity and capacity building approaches into all activities as appropriate.
- Provide managerial and programmatic oversight to project managers and technical leads.
- Document processes and achievements to ensure best practices are captured and disseminated. This will include the continual re-evaluation of program activities and information, with resulting activity adjustments in keeping with new insights.
- Oversee the production of written reports on program activities, capturing the impacts of activities.
- Oversee efforts to design effective M&E systems for the program, and linkages with internal M&E systems.
Representation and Coordination
- Create, implement and follow effective stakeholder management plans, ensuring sound and proactive communications with Mercy Corps DRC, partner organizations, Mercy Corps headquarters, Mercy Corps’ donors, and Government of DRC authorities.
- Participate in external representation of Mercy Corps Humanitarian portfolio with various groups including donors, government and the Cluster system.
- Oversee all program partnerships to ensure sound coordination in the context of an overall program strategic and resilience-building framework.
- Maintain strong and transparent communication with Mercy Corps’ donors and partners.
- Share learnings from Mercy Corps Humanitarian portfolio with the greater humanitarian community within DRC.
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
- Set a team culture valuing learning and adaptive management in support of an ongoing resilience approach in programming
- Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
- Contribute to country team-building efforts, help team members identify problem solving options and ensure the integration of all team members into relevant decision-making processes.
- Supervise and manage Emergency project managers and technical leads to ensure day-to-day activities are implemented in a coordinated way according to schedule, budget and quality.
- Manage and help with the recruitment, orientation, professional development and ongoing training of Mercy Corps Emergency staff to ensure they are of the quality and technical capacity necessary to ensure the successful implementation of activities.
Finance & Compliance Management
- In collaboration with the country program’s operations and finance departments, ensure proper financial management, procurement, administration, human resources and logistics (including transport, warehousing and asset management) needs of the program are conducted within Mercy Corps’ policy and with the maximum benefit to the program.
- Monitor adherence to grant agreement, Mercy Corps’ policies and procedures and relevant external rules and regulations, including those of the government of DRC.
- Ensure compliance with security procedures and policies as determined by country
- Proactively ensure that team members operate in a secure environment and are aware of policies.
- As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
- Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Knowledge and Experience
- BA/S or equivalent experience in international development, management, humanitarian response or other relevant field; MA/S preferred.
- At least 7 years of international relief and development program management experience, in emergency and recovery program management, with progressively greater responsibility.
- At least 3 years in a senior management role is required with experience in managing humanitarian assistance projects of a similar size and scope in developing countries; experience managing multi-sectoral projects including cash, health, WASH, non-food items (NFI), education, or protection, preferably in insecure settings.
- Previous experience in managing consortiums or international sub-grantees preferred.
- Combination of direct and remote management experience preferred.
- Demonstrated ability to build and maintain relationships with host governments, donors, other donor-funded projects and stakeholders, local organizations, and partners.
- Experience managing programmatic and financial reporting requirements. Experience with UNICEF rules, regulations and requirements is preferred.
- Experience working in West or sub-Saharan Africa is preferred.
- Excellent verbal and written communication skills in English and French required; other languages a plus.
- Demonstrated flexibility and creativity in planning and problem solving.
- Effective verbal and written communication, multi-tasking, organizational and prioritization skills.
- Strong computer literacy with a full knowledge of office applications.
- Ability to work effectively with an ethnically diverse team in a sensitive environment.